WHO ARE WE?

We are a 100% Mexican company legally stablished since 2009.
We have developed 4 strategic axes in service for electric and electronic devices:

1. Warranty
2. Import
3. Warehousing
4. Distribution

We have the permits, licenses, authorizations and legal requirements necessary to fulfill our services offer.

Our goal: The highest satisfaction and advantage of our Clients

Scope of Service for Warranty

Warranty service may include:

• Personalized Phone Attention
• National Coverage
• Processes under Systems
• Transparency in Information
• Product Shipments
• Results in Time and Manner
• Continuous Improvement
• Efficient Attention

WARRANTY
CALL CENTER (CAT)

• We have 5 executives in our Call Center area trained to care our customers and suppliers
• Our Call Center is staffed by experienced personnel in quality in processes
• Each executive serves one of the 5 zones in which we divide the country
• Our current average for care and resolution of warranty process is 14 days
• We comply with the Personal Data Protection according to the current legislation
• We work with guidelines and care policies that allow us to comply with our Response Times in an efficient and friendly manner
• Our hours of operation are Monday through Friday from 8:00 am to 6:00 pm Mexico City time

WARRANTY REPARATION

• We have the repair service, for both products with warranty as well as charge to the consumer
• Our Authorized Service Centers Network (CSA) today counts 70 locations in Mexico
• This Centers are regulated by agreement and they operate under verifiable and measurable policies and procedures
• The repairs are carried out with state-of-the-art equipment and suitable to the needs of each product
• All operations are controlled remotely by system

Scope of services for
logistic for import

• Transportation of the merchandise to the place agreed by the parties
• Analysis and proposal of the best alternatives for your supply chains optimization
• Management for the certificates emission in accordance with Official Norms in México
• Import on behalf of Suncorp Electronics or as logistics agent of the import service

Scope of services for
Consultancy in foreign trade

• Management and reconstruction of the Inventory Control system
• Preventive audit of Foreign Trade operations
• Procedures management in Foreign Trade
• Consultancy for compliance with regulations and non-tariff restrictions
• Take advantage of the benefits that emanate from the Free Trade Agreements

Logistic for import General Information

• Changes of regime, regularizations and rectifications
• National delivery and picking
• Merchandise labeling
• Management for the certificates emission in accordance with Official Norms in México (NOMs)
• Information validation to fill in correctly the request

Consultancy in foreign trade General information

• Consultancy on Tax Audits
  • Home visits
  • Cabinet review
  • Administrative procedures related to customs
  • Administrative procedure for omitted contributions
• Consultancy on tariff classification
• Foreign trade operations review
• Calculation of foreign trade contributions
• Correct valuation of merchandise to determine the Taxable Base
• Notifications of the General Administration of Foreign Trade Audit

Scope of Services for
Warehousing and Distribution

Logistics services related may include:

• Warehousing in Pallets on Shelf
• Receipt of Products
• Arrangement of Delivery Appointments
• Product Shipment
• Distribution and Move
• Delivery in Time and Manner
• Transportation Management
• Other logistics services which Suncorp can provide to the Clients regarding its products and needs

Warehousing general information

• 3.800 square meters of own store. The estimated volume to be stored in our facilities is 5000 pallets per month maximum
• We have two placement options:
  • In pallet, of 1.00 by 1.20 meters, of recycled wood of pine of first quality, four way entry type
  • In metallic shelves, with bins of 2.50 meters front by 1.07 meters deep and by 1.80 meters high (3 levels)
• Security and surveillance 24/7
• Comprehensive insurance coverage against thefts, fire, earthquakes and third parties damages
• Program and protocol of safety endorsed by competent authorities
• Personnel trained in warehouse management and security

Almacenamiento Systematic layout planning

• Methodology Systematic Layout Planning
  Location
• General Distribution of Products
• Detailed Distribution Plan
• Installation
• SLP allows us to minimize risks, reduce damage to products and people, as well as cut down accidents of any kind
• We have enough and properly conditionate machinery
• Our personnel have the adequate expertise to perform its functions and tasks

Warehousing Receipt and shipment of the product

Control and coordination of appointments at safe schedules
Verification of seals and security locks of containers to be received, as well as the placement of seals requested by the Client
Video recording of every receipt and shipment of products, keeping them for 30 days in all cases
Security and surveillance controls during operations
Inspection system of received pallets, reporting damages in the shipment under the parameters requested by the Client
Scanning of serial numbers and systematization of the information for its crossing, relationship and comparison according to the input that the Client provide us, reporting any discrepancy
Photographic record of containers, seals, security locks, cartons, pallets and stowage of merchandise at the time of receipt and departure

Warehousing of
products

Administration, handling and control of inventories using First In / First Out (FIFO), separating the product in the following way:
Product with damaged carton
Product considered as Scrap, obtaining the status of the product
Product in the area of Returns
Normal care of electric and/or electronic products (non specialized) related to its nature
Placement of plastic coverage on every pallet, with stowage adequate to the characteristics of the product in maneuver
We have Dedicated Warehousing, which includes a permanent exclusive area for a year as minimum, with services totally adequate to the Client
Daily inventory reports, with the necessary reconciliations

Warehousing security

• Internal security with personnel 12 by 12 hours and receptionist agent for 12 hours
  CCTV in the facilities to be consulted via internet 24/7
• Video surveillance 24 hours a day inside the warehousing area and storage of the recordings for 30 days
• Entrance to the facilities registering in a log
• Physical review at the entrance and exit of the facilities
• The introduction of cell phones and any communication and photography equipment to the facilities is forbidden
• The personnel has the necessary safety equipment